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Find answers, book with confidence, or grow your surf business on Waverii.
Popular Topics
Booking & Payments
How booking and payments work on Waverii
Cancellations & Refunds
What happens if plans change
Messaging Providers
Connect before you book
New to Waverii?
Learn how to explore, connect, and list services on Waverii
Listings & Earnings
How to list services and start earning
Trust & Safety
Guidelines to keep our surf community safe
How Waverii Works
A deeper look at how bookings, payments, and provider relationships work
Still need help?
Didn’t find what you’re looking for? We’ve got you covered.
Quick Answers
Waverii connects travelers with independent surf and travel providers worldwide.
All services are offered and operated independently.
Choose a listing, review the details, and contact the provider if needed. When the provider has connected Stripe, eligible bookings can be paid for securely through Waverii. Otherwise, booking and payment may be arranged directly with the provider.
Waverii supports bookings and secure payments through Stripe when a provider has connected a Stripe account. Stripe processes the payment and sends payouts to the provider. When Stripe is not connected, scheduling and payment may be arranged directly.
For Travelers
Waverii is free for travelers to browse and connect with providers.
Service pricing is set by each provider and may vary depending on the experience, location, and services offered.
You can browse listings without an account.
To message providers, save listings, or manage bookings, you’ll need to create an account.
Waverii includes tools to help you evaluate providers, such as:
• Listing details and descriptions
• Photos and service breakdowns
• Business verification indicators (when available)
However, providers operate independently, and Waverii does not guarantee or verify the legality, safety, or quality of services.
We recommend:
Messaging the provider before booking
Asking questions and confirming details
Making informed decisions before committing
Yes.
You can message providers directly through Waverii before booking to:
• Ask questions
• Confirm availability
• Clarify pricing and logistics
We recommend keeping communication on-platform when possible.
Cancellation and refund policies are set by each provider. Contact the provider and review the listing terms. For Stripe payments made through Waverii, any approved refund is processed through Stripe. Off-platform payments must be handled directly with the provider.
Contact the provider first. For technical issues involving a Waverii booking or Stripe payment, contact Waverii Support. Waverii may review platform records but does not provide the service or guarantee the outcome of a dispute.
Contact Waverii Support for account, messaging, listing, booking, or Stripe checkout issues. Contact the provider for availability, service details, meeting arrangements, cancellations, refund eligibility, or off-platform payments.
For Providers
Create an account and click “Add Listing.”
You can then:
• Build your profile
• Add your services, pricing, and details
• Publish your listing for travelers to discover
Yes.
You can create multiple listings for different services, experiences, or offerings.
No.
Providers may connect Stripe to accept eligible online payments through Waverii. Providers without Stripe can arrange payment directly with travelers.
Waverii does not currently charge a booking commission unless a fee is clearly shown before payment. Stripe may charge separate payment-processing fees. Subscription, listing, or promotional fees may also apply.
Connect Stripe to accept eligible payments through Waverii. Stripe processes the payment and sends payouts to your connected bank account. Without Stripe, payment must be arranged directly with the traveler.
Stripe payout timing depends on your account, bank, location, verification status, and any holds or disputes. Check your connected Stripe account for payout details. Off-platform payment timing is arranged directly with the traveler.
Providers are responsible for their own records and taxes. Stripe may provide transaction records or tax documents when required. Waverii does not provide tax advice, and off-platform earnings must be tracked by the provider.
Waverii may indicate when a provider has been verified as a registered business.
However, Waverii does not guarantee compliance with local laws, permits, or insurance requirements.
Providers are responsible for operating legally and safely.
Log into your account and edit your listings from your dashboard.
You can update:
• Services and descriptions
• Pricing and availability
• Photos and details
Legal Disclaimer
Waverii is a marketplace connecting travelers with independent service providers. Waverii does not own, operate, supervise, or directly provide listed services.
When a provider connects Stripe, eligible bookings and payments may be completed through Waverii. Stripe processes payments and sends payouts to the provider. Waverii does not store full card information or act as a bank or escrow service.
When online payment is unavailable, travelers and providers may arrange payment directly. Waverii is not involved in off-platform transactions.
Providers are responsible for their listings, pricing, availability, policies, legal compliance, and services. Travelers are responsible for reviewing listing details and booking terms.
Waverii does not verify every provider statement or guarantee the safety, quality, legality, availability, or outcome of any service. To the extent permitted by law, Waverii is not responsible for disputes, cancellations, refunds, injuries, losses, or issues arising from provider services or off-platform interactions.
