User Data Deletion Policy
1. Introduction
At Waverii, we respect your right to control your personal data and are committed to protecting your privacy in accordance with applicable international data protection laws, including GDPR, CCPA, and others. This policy explains how you can request deletion of your account and associated personal data, the scope of deletable data, exceptions, and your rights.
2. What Data Can Be Deleted
When you request account deletion, we will remove:
- Personal profile information
- Listing history
- Transaction records
- Messages and communications
- Ratings and reviews
- Photos and media uploads
- Payment information
- Usage data and preferences
Note: Sensitive personal data (e.g., health or biometric information) will be handled with heightened safeguards in accordance with applicable laws.
3. How to Request Data Deletion
- Reach out via our contact form.
- Subject: Report a Problem
- Include your registered email address and username for verification
We reserve the right to verify your identity through additional means to prevent fraudulent deletion requests and protect vulnerable users.
4. Processing Timeline
- We typically process deletion requests within 30 calendar days from receipt.
- You will receive confirmation when the deletion process begins and when it is complete.
- In exceptional cases (e.g., legal holds or complex data), processing may be extended by up to 60 additional days, with notice.
5. Important Notes & Exceptions
- Deletion is permanent and irreversible. Please ensure all active bookings or transactions are completed prior to requesting deletion.
- Some data may be retained for legal compliance, fraud prevention, dispute resolution, safety, or legitimate business interests.
- Payment information and transaction records may be retained longer to comply with financial regulations such as PCI DSS and anti-money laundering laws.
- Backup or archival systems may take up to 90 days to purge deleted data completely.
- We may process and store data outside your jurisdiction, subject to appropriate safeguards such as Standard Contractual Clauses or adequacy decisions.
- Deletion requests by minors or legally incapable individuals will be handled in accordance with applicable child protection laws and may require parental or guardian consent.
6. Ethical & Humanitarian Considerations
Waverii is committed to respecting human dignity and the rights of all users, including vulnerable or marginalized populations. We will consider potential adverse impacts before processing deletion requests and may retain minimal necessary data to prevent harm or fulfill emergency legal obligations.
7. User Responsibilities
- You are responsible for confirming and finalizing any outstanding bookings or disputes before requesting data deletion.
- You must provide accurate information to verify your identity during deletion requests.
8. Limitation of Liability
To the fullest extent permitted by law, Waverii disclaims liability for any damages or losses resulting from deletion requests, delays, or retention of data as required by law or legitimate interests. Waverii’s total liability related to data deletion shall not exceed the amount paid by you (if any) for accessing the Platform.
9. Dispute Resolution
To the fullest extent permitted by law, Waverii disclaims liability for any damages or losses resulting from deletion requests, delays, or retention of data as required by law or legitimate interests. Waverii’s total liability related to data deletion shall not exceed the amount paid by you (if any) for accessing the Platform.
10. Contact Us
For questions about data deletion:
- Reach out to Waverii Support via our contact form.
- Response time: Within 48 hours
- Business hours: Monday-Friday, 9 AM – 5 PM EST
11. Policy Updates
We may update this policy to comply with legal or operational requirements. Material changes will be communicated via the Platform or email. Continued use of Waverii following updates constitutes acceptance of the revised policy.