1. Introduction
At Waverii, we respect your right to control your personal data and are committed to protecting your privacy in accordance with applicable data protection laws. Depending on your location, this may include rights under regulations such as the GDPR, the CCPA, or similar privacy laws.
This policy explains how you can request deletion of your account and associated personal data, the scope of data that may be deleted, applicable exceptions, and your rights.
Users are responsible for ensuring that any data they provide is accurate and up to date.
2. What Data Can Be Deleted
When you request account deletion, Waverii will delete or anonymize your personal data, subject to applicable legal, regulatory, and operational requirements.
This may include:
- Personal profile information
- Listing history
- Transaction records
- Messages and communications
- Ratings and reviews
- Photos and media uploads
- Payment information (to the extent stored by Waverii)
- Usage data and preferences
Data shared with third parties, including service providers and payment processors, is subject to their respective policies and may not be deleted by Waverii.
Certain data may be retained as required for legal compliance, fraud prevention, dispute resolution, security, or legitimate business purposes.
Note: Sensitive personal data (such as health or biometric information) will be handled with heightened safeguards in accordance with applicable laws.
3. How to Request Data Deletion
- Reach out via our contact form.
- Subject: Report a Problem
- Include your registered email address and username for verification
Waverii reserves the right to verify your identity using reasonable methods before processing any deletion request, and may deny or delay requests where identity cannot be confirmed or where the request is suspected to be fraudulent or abusive.
4. Processing Timeline
- We typically process deletion requests within 30 calendar days from receipt.
- You will receive confirmation when the deletion process begins and when it is complete.
- In exceptional cases (e.g., legal holds or complex data), processing may be extended by up to 60 additional days, with notice.
5. Important Notes & Exceptions
Account deletion is permanent and cannot be undone, except where data retention is required by law or permitted under this policy. Please ensure all active bookings or transactions are completed prior to requesting deletion.
Waverii may retain certain data where necessary to:
- Comply with legal or regulatory obligations
- Prevent fraud or abuse
- Resolve disputes or enforce agreements
- Maintain platform safety and security
- Support legitimate business operations
Payment information and transaction records may be retained for longer periods as required by applicable financial regulations, including PCI DSS and anti-money laundering laws.
Deleted data may remain in backup or archival systems for a limited period of time (up to 90 days) before being permanently removed.
By submitting a deletion request, you acknowledge that your data may have been processed and stored outside your country of residence, including in the United States, subject to appropriate safeguards such as Standard Contractual Clauses or adequacy decisions.
Deletion requests submitted on behalf of minors or legally incapable individuals will be handled in accordance with applicable laws and may require parental or guardian consent.
Deletion requests do not affect data that has been shared with or is controlled by third parties, including service providers, payment processors, or other users.
6. Ethical & Humanitarian Considerations
Waverii is committed to respecting human dignity and the rights of all users, including vulnerable or marginalized populations. We may retain or process limited data where necessary to prevent harm, ensure platform safety, or comply with legal obligations.
7. User Responsibilities
- You are responsible for confirming and finalizing any outstanding bookings or disputes before requesting data deletion.
- You must provide accurate information to verify your identity during deletion requests.
8. Limitation of Liability
To the fullest extent permitted by law, Waverii disclaims liability for any damages or losses arising from data deletion requests, delays, errors, or retention of data as required by law or legitimate business interests.
9. Dispute Resolution
- Users agree to resolve disputes related to data deletion or account activity by contacting Waverii Support in the first instance.
- Waverii is not obligated to mediate disputes between users and third parties, including service providers.
- To the extent permitted by law, any disputes arising under this policy shall be governed by the laws and jurisdiction specified in Waverii’s Terms of Service.
10. Contact Us
For questions about data deletion:
- Reach out to Waverii Support via our contact form.
- Response time: Within 48 hours
- Business hours: Monday-Friday, 9 AM – 5 PM EST
We may require verification of identity before processing certain requests.
11. Policy Updates
We may update this policy to comply with legal or operational requirements. Material changes will be communicated via the Platform or email. Continued use of Waverii following updates constitutes acceptance of the revised policy.
