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Waverii App Support

Welcome to the Waverii App support page! We are committed to providing timely assistance to ensure a seamless experience with our Zoom integration.

Support Channels

1. Contact Support / Create a Support Case

If you encounter any issues or have questions about using the Waverii App with Zoom, you can submit a support case here:
Create a Support Case

2. Email Support

For direct assistance, reach out to our support team via email:
support@waverii.com

Support Team Hours

Our support team is available during the following hours:
Monday – Friday: 9:00 AM – 6:00 PM (UTC)

First Response SLA

We aim to provide prompt and efficient support for all users:

  • Normal Issues: Response within 24 business hours
  • Critical Issues (e.g., Zoom connection failures, OAuth issues): Response within 12 hours

Notes

  • Please include all relevant information in your support request, including Zoom account email, Waverii username, and a brief description of the issue.
  • Our team will prioritize requests based on severity and impact.
  • Waverii strives to provide commercially reasonable efforts to resolve all issues promptly.